Frequently Asked Questions
While THE MAJORITY of our pieces are made of SOLID STERLING SILVER and hallmarked with “925” or “92.5” as required by law, we also offer jewelry designs that are made with OTHER METALS such as Copper and Brass. FYI: if next to “Metals:” the term “925 Sterling Silver” appears, it means that this item is made of SOLID STERLING SILVER.
Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water. A silver-polishing cloth is a great tool to make your sterling silver jewelry shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths may be purchased from The Princess Jewelry store.
We recommend that customers remove jewelry before going to sleep or engaging in strenuous activities. Exposure to certain harsh chemicals or environments could also result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish.
Once your order has shipped, you will receive an email notification with tracking information. You can use your order number to find updated tracking information.
Once your order has been shipped, you will receive an email with your tracking and shipping information.